Frequently Asked Questions
Orders & Shipping
Standard delivery is 3–7 business days. Express options are available at checkout.
Yes! Shipping times and costs vary by destination.
Contact us within 24 hours of placing your order and we’ll do our best to help.
Returns & Refunds
We offer hassle-free returns within 60 days of delivery for unused products in original packaging.
We’re so sorry! Email us a photo and we’ll arrange a replacement or refund right away.
About Primal State's Products
Many of our products are formulated for sensitive skin. Each product page lists full ingredients and suitability guidance.
Yes! Our Health & Wellness range includes daily supplements. Always consult your GP before starting a new supplement routine.
We work with a range of carefully selected suppliers. Product origin is listed on each product page.
We are committed to cruelty-free products. We do not sell products tested on animals.
